Winston Salem Times

Repairs have been completed on a significant water supply line for the Thomas Water Treatment Plant in Winston-Salem. The line failed at the end of September, and efforts have now shifted the primary water source back from Salem Lake to the Yadkin River. As this transition occurs, some residents from downtown Winston-Salem to Kernersville might experience temporary changes in their tap water.

Water treatment staff are currently testing and adjusting treatments to ensure that taste and scent expectations for drinking water are met. Despite these adjustments, "your tap water remains safe for drinking, cooking and bathing."

The city has clarified that any changes in odor or appearance are purely aesthetic and do not constitute a state or federal water quality violation. There is no threat to public health or safety. Residents who notice discoloration are advised to avoid washing laundry with light-colored materials to prevent potential staining.

For those interested in learning how to avoid water scams, a three-minute video is available at youtu.be/DvAFr6vn7rU?si=W8cVuDyTzosZYFK2. Additional FAQs and fact sheets can be found at cityofws.org/Faq.aspx?TID=61 and cityofws.org/2851/Tap-Water-Fact-Sheets.

Customers are encouraged to assist WSFC Utilities by reporting any fluctuations in water pressure, appearance, taste, or scent through CityLink at citylink@cityofws.org, by calling 336-727-8000, or using other methods listed on cityofws.org/citylink. Subscriptions for updates can be made via Alert Center and News Flash at cityofws.org/notifyme.