Winston-Salem/Forsyth County Schools Arts Council issued the following announcement on
February 19.
Job Title: Front of House Coordinator
Department: Production/Operations/Facilities
Reports to: Director of Theatre and Facility Operations
Classification: Part time (~20 hours/week, including nights and weekends), hourly, non-exempt
Pay Rate: $17/hr
About Arts Council:
Arts Council of Winston-Salem & Forsyth County is the chief advocate of the arts and cultural sector in Winston-Salem and Forsyth County. Our goal is to serve as a leader in lifting up, creating awareness, and providing support to grow and sustain artistic, cultural and creative offerings throughout our region.
We acknowledge that it takes every voice, every talent, and every story to make our community a great place to live, work, and play. Arts Council is committed to serving as a facilitator, organizer, and promoter of conversations that are authentic, inclusive, and forward-thinking.
Job Summary:
The Front of House Coordinator oversees the scheduling and support of part-time Front of House staff, including house management, box office, concessions, and front desk associates. This position assists with gift shop, concessions, and box office sales and inventory, and provides additional on-site support for events and performances as needed.
Job Responsibilities:
Create monthly schedule for house management, box office, concessions, and front desk associates based on campus event calendar created by Director of Theatre & Facility Operations
Provide support and training for Front of House staff
Serve in front of house roles as needed, finding or providing shift coverage
Assist with gift shop, concessions, and box office sales and inventory
Coordinate accessible services for events and performances (including physical accessibility accommodations, assistive listening devices, audio description, captioning, etc.) in collaboration with Director of Theatre & Facility Operations
Serve as on-site event coordinator for special events as needed
Perform work in a manner that is consistent with Arts Council’s mission, vision, and values, including advancing the organization’s commitment to equity, diversity, accessibility, and inclusion
Other duties as assigned by Director of Theatre & Facility Operations
Experience/Job Requirements:
Extensive experience providing excellent customer service to guests from diverse backgrounds
Experience in guest-facing role at a cultural arts organization (ex: box office, house management, guest experience, teaching artist, tour guide, etc.)
Experience creating staff schedules
Proficiency in Microsoft Excel, Outlook Calendar, and Google suite
Experience with point-of-sale systems (retail, food service, and/or box office)
Familiarity with accessibility services and best practices
Event coordination experience desired, but not required
Flexible availability for work hours, including nights and weekends
Proven ability to work as part of a diverse team of individuals
Essential functions: The ability to sit or stand for multiple hours; communicate effectively with staff and guests via computer, telephone, and in-person; create detailed staff schedules using calendar, spreadsheet, and scheduling applications; perform point-of-sale transactions
Accommodations for applicants with disabilities are available by request. Arts Council is pleased to provide accommodations, and no applicant will be penalized because of such a request.
Please email a cover letter and résumé with references by March 1, 2022 to:
Corinne Bass
Director of Theatre and Facility Operations
Arts Council of Winston-Salem & Forsyth County
251 N. Spruce St, Winston-Salem, NC 27101
cbass@intothearts.org
Original source can be found here.
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